We help you understand what’s enabling or getting in the way of delivery - from decision-making and behaviours to how work flows across teams. By surfacing patterns and pinpointing what matters, we give you the clarity to move forward with confidence.
Discovery.
Understanding what’s really going on.
We draw on observation, research, and data to understand what’s enabling progress, what’s getting in the way, and where to focus next to improve delivery and outcomes.
Why discovery matters
Discovery helps you pinpoint the real problems - so you don’t waste time, energy and budget on the wrong ones.
By understanding the broader context - how people work, where friction exists, and how decisions are made - you reduce risk, move faster, and deliver change that sticks.
Discovery shows you what to do next, without the guesswork.
We work with organisations who:
- Struggle with delivery despite strong intent and effort
- Know change is needed, but aren’t sure where to start
- Want to better align teams, rhythms, and systems around strategy
- Report gaps in alignment, understanding, and prioritisation across teams
- Struggle to agree on what's important when prioritising work
- Are trying to become more customer-focused, but don’t know how
- Need clear insights to build a roadmap for improvement
How we can help
We create clarity through Discovery
From early-stage discovery to prototyping and delivery support, our team combines qualitative research, co-design, and service design methods to shape better user and business outcomes. Whether you're improving an existing service or designing something new, we help you stay human-centred, evidence-based, and ready to deliver.
Our team will work closely with you to:
Engage Your People
Through our people-first approach, we build trust and advocacy by involving staff early - not after the fact.
Turn Assumptions Into Insights
We bring rigour to the unknown - transforming assumptions into objective, data-backed insights that guide decisions.
Build Shared Understanding
We help teams align on where things stand today - and where the real opportunities lie.
Lay the Foundation for Change
Discovery gives you the clarity and evidence needed to shape your strategy, transformation or redesign with confidence.
Our approach to Discovery
1. Data collection
We engage your people through interviews, surveys, observations and workshops to explore how work happens on the ground. We review artefacts and events to understand your processes, systems and decision-making in context.
2. Synthesis
We bring together qualitative and quantitative data to surface patterns, challenges and opportunities. Through a combination of analysis, synthesis, and triangulation, we generate actionable insights that reflect your current state - strengths, gaps, blockers, and areas for improvement.
3. Playback & agree the plan
We share a clear, evidence-based findings report and workshop the implications with your team. Together, we align on where to focus next and shape a practical plan for change, design or improvement.
Discovery options
Choose the Discovery approach that suits your need.
Diagnostic
Baseline inputs & standardised insights.
✓ Targeted size scope
✓ Standard survey
✓ 100 survey size
✓ Up to 5 interviews
✓ Sample observations & reviews
✓ Light findings depth
✓ Indicative survey insights
✓ Starting point recommendations
✓ Sponsor’s findings walk-through
✓ Up to 2 weeks duration
Standard
Detailed report with validating insights.
✓ Medium size scope
✓ Standard survey
✓ 250 survey size
✓ Up to 12 interviews
✓ Core observations & reviews
✓ Standard findings depth
✓ Detailed survey insights
✓ Starting & mid-term recommendations
✓ Sponsor & leaders’ findings workshop
✓ Up to 4 weeks duration
Comprehensive
Per area diagnosis & horizons roadmap.
✓ Large size scope
✓ Customised survey
✓ 500+ survey size
✓ Up to 25 interviews
✓ Broad observations & reviews
✓ Expanded findings depth
✓ Detailed & segmented survey insights
✓ Comprehensive horizons roadmap
✓ Bespoke findings workshop approach
✓ Up to 6 weeks duration
What you can expect from Discovery
Discovery doesn’t just give you insight - it gives you the clarity, alignment, and momentum needed to land change.
The outcomes our clients value the most:
- A clear and objective view of your current state
- Evidence-based insights across people, processes, systems, and culture
- A shared understanding of key challenges and opportunities
- Alignment across stakeholders on where to focus next
- Practical recommendations to inform strategy, design, or delivery
- A strong foundation for meaningful change
- The confidence you'll be focusing on the right problems
“Scalabl gave us insights from a non-biased view, which was really great for us because once you’re inside the organisation, you see it from a different angle, or you don’t see it at all, because you’re seeing it every day.”
— Head of Product, TABtouch
Not sure where to start? Let us help.
To find out more about our Discovery service, you can download our information pack.